Kotobukiya

Shipping and Handling Time

Please allow 1-3 days handling time.

Orders with Pre-Order items will ship together once all items arrived. Separate shipping can be requested at additional cost.

Delivery times may vary depending on location.

Box may have shipping damage due to the long trip from overseas.

For Toronto Area:

Free local delivery in GTA on orders greater than $60.

For Canadian Provinces:

$20 Flat Rate shipping for orders under $180.

Free shipping on orders greater than $180.

For Canadian Territories:

$40 Flat Rate shipping for regular orders, oversized items may have higher shipping rates.

For US:

$25 USD shipping on regular items in continental USA

$60 USD shipping to Alaska and US territories.

Return and Exchange Policy

For Pre-Orders (anything not on hand) and Special Orders:

No cancellations once order is placed. As we will be paying the full amount upfront with our suppliers to ensure your item is secured, we will be unable to cancel any pre-orders once item is shipped out from overseas.

For Model Kits:

Our supplier requires recording of unboxing video required for missing components or broken component claims. We will put our best effort to request replacement parts from our supplier if there are component issues out of box but it may not be possible.

Please record the entire unboxing starting from removal of external packaging box, opening the model kit, and please record videos of each runner in it's plastic.

All TCG products are final sale.

Brand new model kits and other products can be exchanged or returned within 14 days of delivery if defective or missing components.

For pre-ordered model kits, our supplier requires recording of unboxing video required for missing components or broken component claims.

We will put our best effort to request replacement parts from our supplier if there are component issues out of box but it may not be possible for rare or exclusive kits.